At Go Easy, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help with a hassle-free return process.

Eligibility for Returns

  • Products must be returned within 30 days of delivery.

  • Items must be unused, in their original condition, and in the original packaging with all tags/labels intact.

  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal care products (e.g., skincare, haircare)

  • Underwear, swimwear, and pierced jewelry

  • Custom-made or personalized items

  • Products marked as “Final Sale”

How to Initiate a Return

  1. Request a Return: Contact our customer support team at [email protected] or log in to your account to start the return process.

  2. Pack & Ship: Once approved, securely pack the item and ship it back to us using the provided return label (if applicable).

  3. Refund Processing: Upon receipt and inspection, we’ll process your refund within 5-7 business days.

Refund Options

  • Original Payment Method: Refunds will be credited back to your original payment method.

  • Store Credit: Opt for Go Easy store credit for a faster refund.

Exchanges

If you need a different size or color, simply return the original item and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery, and we’ll arrange a replacement or refund at no extra cost.

Return Shipping Costs

  • Customer Responsibility: Return shipping fees are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).

  • Free Returns (Promotional): Check our website or promotions for occasional free return offers.

Contact Us

For any questions about returns, reach out to our friendly support team:
 Email: [email protected]
Phone: +91 80197 84133

We appreciate your trust in Go Easy and are committed to making your shopping experience smooth and enjoyable!

Note: This policy is subject to change. Please check our website for the latest updates.